1. Data Controller & Overview

The data controller responsible for your information is All States Restoration, a roofer-owned, licensed and insured company providing roofing and home restoration services for property owners after storm, fire, or water damage.

This Privacy Policy explains how we gather and manage your data from the moment you request a free inspection through the completion of your 5-year labor warranty period.

2. Information We Collect

To schedule and complete your project — and, if you have a storm claim, to help you through it — we may collect the following types of information:

• Personal Contact Details: Name, phone number, email address, and service location.
• Property Damage Information: Photos, inspection reports, and moisture-detection readings.
• Insurance Claim Information: Basic claim details you choose to share, such as your insurance policy number and estimates, used to help coordinate your roofing work.
• Billing Information: Documentation required for payment processing.
• Technical Data: Device metadata and website cookies when you interact with our online platforms.

3. How We Use and Share Your Data

Your data is used to schedule and complete your roofing or restoration project. We share data only when necessary to advance your project, including with:

• Trusted CRM providers for project scheduling and communication.
• Your insurance company, when you have a claim and have asked us to help coordinate the roofing work.
• Licensed subcontractors and suppliers directly involved in your specific project.

Personal and project data is retained for your 5-year labor warranty period and in accordance with applicable state licensing requirements in Alabama, Florida, Texas, and Louisiana.

4. Payment Processing

We prioritize the security of your financial information. Payment data is processed securely via Stripe. All States Restoration does not store full credit-card numbers or sensitive payment details on our own servers. For more information, please review Stripe’s Privacy Policy.

5. SMS & Communications Policy (A2P 10DLC)

If you opt into All States Restoration Notifications, we will send SMS/MMS messages regarding service scheduling, emergency tarping updates, inspection windows, and project status. Please review our terms regarding text communications:

• Consent: Opt-in is obtained via secure web forms or direct written agreement. Your consent to receive SMS marketing or informational texts is not a condition of purchase for any of our services.
• Opting Out: Reply STOP at any time to opt out of further messaging.
• Assistance: Reply HELP for assistance, or contact our customer care team at (256) 797-5959.
• Rates & Liability: Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

6. Cookies & Analytics

Our website uses essential session cookies to ensure proper functionality. We also use Google Analytics 4 (GA4) for traffic analysis and Meta tracking pixels to help deliver relevant service marketing to homeowners in our service areas. You may control or disable non-essential cookies through your browser settings.

7. Your Privacy Rights

Depending on your location (including residents of California and other states with specific privacy frameworks), you may have the right to request access to the personal data we hold about you, or request its deletion. We will not discriminate against you for exercising your privacy rights.

To submit a data access or deletion request, please contact us using the privacy email address below. We will verify your identity to protect your information before processing the request.

8. Children’s Privacy

Our website, digital platforms, and home restoration services are intended exclusively for adult property owners. We do not direct our services at, nor do we knowingly collect personal information from, children under the age of 13.